If you have further questions, you can contact our Customer Support Team available 24/7 here. List of phones that can only be unlocked through the Device Unlock App IMPORTANT: Verify that you have the Device Unlock app on your device, connect to Wi-Fi and press Permanent Unlock.
And T-Mobile users can get the app in Google Play Store. Processing time: 1 to 4 weeks (slow service) For Samsung Devices, we recommend our unlock by Premium T-Mobile Unlock Software instead. If you can’t locate the Device Unlock App on your phone, for MetroPCS devices, a factory reset will restore the app to its original location.
The icon of the app has a Keyhole symbol and the icon background is the color purple (MetroPCS) or magenta (T-Mobile). The Device Unlock App is located in one of the T-Mobile or MetroPCS folders (depending on which network was the device used). Note: you don’t need to wait 90 days to unlock your phone as you network provider may ask you. please try again later.' do not order until you find a way for your phone to communicate properly with server. Afterward, you can download the Metro PCS Device Unlock App from Play Store and select Permanent Unlock. Before place, your order try to use the application and make sure it show 'Not Eligible for Unlock', if you see 'Communication Error' or 'Server not responding. The unlocking process is different for these devices and we cannot send unlocking codes, but we register the IMEI as Unlocked in Metro PCS Database. The phones locked to Metro PCS released after 1st June 2015 (check the list below) can ONLY be unlocked through the Metro PCS DeviUnlockock App. Please use the Device Unlock Application to unlock the device‘ after you insert a non-accepted SIM card, then your handset is locked to Metro PCS or T-mobile USA.Īll the T-Mobile USA devices which are released after 1st March 2015 (check the list below) can ONLY be unlocked through the T-mobile Device Unlock App – there is no designed space where to enter an unlocking code.įor these handsets, we do not send unlocking codes, but we register the IMEI as Unlocked in T-Mobile Database and, afterward, you can download the App from Play Store and select Permanent Unlock.
If your phone displays the message ‘ This device can be remotely unlocked if eligible.